Before handover, name who handles the next failed run
If your agency is handing a built automation to a client, the receiving operator needs a written answer to a practical question: “What do I do when the next run fails?” Use the closeout to make that next action and its owner easy to find.
A useful closeout record gives that person a place to look. Name the delivered revision and operating environment. List account and dependency owners. Record the actual acceptance and recovery tests, their observations, evidence references and remaining issues. Then make the client's acceptance decision explicit.
For recovery, “try it again” is incomplete. The operator needs the agreed stop conditions, the state to inspect, who may act and when to escalate. Whether a replay is safe depends on the actual workflow and evidence. A fictional example can teach a recording approach; it cannot establish that the buyer's workflow behaves the same way.
Keep the support boundary equally concrete. Who owns the workflow after handover? What coverage and response terms did the agency and client agree? Which events go to a different owner? Where does the operator find the current procedure? Do not leave those answers hidden in an old message or imply that a product-support inbox maintains the client's automation.
Finally, separate a complete record from an accepted project. Filling required fields is one check. The reviewer checks actual test evidence; the client separately records Accepted, Conditional or Not accepted.
The Automation Project Closeout Pack supplies a closeout document, account/dependency and test workbooks, a checklist and fictional teaching material. Your agency supplies the actual facts, tests, recovery procedure, support terms and client decision. No workflow import, installation, debugging or maintenance is included.